Advocacy, Complaints and Feedback

Snowy Monaro Regional Council is proud of our NDIS disability service delivery. All of Council’s National Disability Insurance Scheme (NDIS) Services work to relevant industry and legislative standards. We support and implement the National Disability Insurance Scheme's NDIS Standards(PDF, 753KB) and NDIS Code Of Conduct(PDF, 555KB) (these documents can also be found below).

We recognise that sometimes, people feel that they are not receiving the service they wish to receive. All service users have the right to raise a concern through a formal process. In this circumstance, we encourage service participants and carers to reach out to the Community Support Programs Coordinator Community Support Programs or Manager Community Services. Hopefully, the issue can be resolved quickly and easily and in the best interests of the person receiving services.

There are a number of support avenues available for people with disabilities who wish to make a complaint about NDIS service providers, including SMRC. There are also services available to assist people with issues requiring advocacy, legal services and education regarding rights.

For further assistance with making a complaint, the NDIS Quality and Safeguard Commission for people receiving NDIS services, their families, representatives and carers. For more information, please visit the NDIS Quality and Safeguard commission website or call 1800 035 544

Advocacy and Support

Australian Human Rights Commission can provide you with supports if you need to make a complaint. General enquiries please call 1300 369 711. Hours are 9:00 AM - 5:00 PM AEST.

National Information Service: Monday to Friday between the hours of 10:00 AM and 1:30 PM AEST. Enquiries can be made by phone on 1300 656 419 or in writing.

Disability Advocacy NSW provides legal services, advocacy and education sessions which support the rights of people with a disability. The service is free and confidential. For more information, please visit the Disability Advocacy NSW website or call 1300 365 085

ACT Disability, Aged and Carer Advocacy Services (ADACAS) can also assist with advocacy services. ADDRESS Unit 14, Weston Community Hub, Corner of Gritten St and Hilder St WESTON ACT 2611 Phone 02 62425060

Snowy Monaro Regional Council welcomes positive feedback as well as opportunities to improve our services . Please feel free to contact your local Community Services office if you would like to let us know what we're doing well, or what we could be doing better.

• NDIS Practice Standards and Quality Indicators(PDF, 753KB)
• The NDIS Code of Conduct(PDF, 555KB)
• The NDIS Code of Conduct Workers(PDF, 470KB)